Frequently asked questions and answers about billing and invoicing:
Q: We would like to change invoice frequency for our subscription fee, is it possible to do that?
A: You can change to monthly billing ( 15% higher prices than annual billing) or quarterly billing ( 10% higher prices than annual billing).
Q: What payment terms do you offer?
A: Our payment terms are 14 days by default. If you would like to change your payment terms, please reach out to nShift billing department.
Q: We need to register nShift as a supplier in our system. Where can we find information?
A: nShift company information for supplier registrations is available here.
Q: Our company structure has changed ( merger/name change). Can we get a new invoice?
A: We can send a new invoice. Please fill out the CUSTOMER ACCOUNT APPLICATION FORM – TRANSFER OF SERVICES and submit a request to our billing department.
Q: We want to cancel our subscription. What are the notice period/ termination terms?
A: Termination should be sent in writing 30 days prior to the start date of the new Subscription Period.
Q: What is our Subscription Period?
A: Subscription applies for 12 months from the Agreed Start Date of the Service. For annual billing, please see the period mentioned on the invoice. For monthly/quarterly billing, please reach out to finance.
Q: We have terminated our subscription. Why do we still get an invoice?
A: Subscription applies for a 12-month period and the customer shall pay for the entire period. This also applies to any unutilized part of the Subscription Period.
Q: We need to terminate our subscription earlier. Will we get a refund?
A: Customer is not entitled to any refunds upon the termination of a subscription period. This also applies to any unutilized part of the Subscription Period.
Q: We received a new invoice. Why did our price increase?
A: nShift reviews its pricing annually in light of market conditions. nShift has the right to adjust the Subscription Fees annually. Please see more information here ( link to price indexation FAQ and link to T&C)
Q: Our Transactions have been lower than our subscription volume level. Can we adjust the subscription level and receive a refund?
A: The Customer is not entitled to any refunds in case the Transaction volume is lower than the applicable subscription level. If the Customer wants to downgrade the Subscription level for the next Subscription Period, such a request must be done in writing by the Customer at 30 days’ written notice before the expiration of the Subscription Period. Pricing for downgraded Subscription level will be based on current prevailing prices.
Q: We have received Exceeding Notification. Can we keep our previous subscription volume level?
A: Yes, a request must be done in writing by the Customer at 30 days’ written notice before the expiration of the current Subscription Period. Please note that Exceeding charges will still apply.
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